Returns & Exchanges

At Lucky Secret London, we want you to love every purchase. If something isn't quite right, we're happy to help.

Returns

You have 14 days from the day after receiving your order to request a return.

Once you've notified us, you have a further 14 days to send your item back.

Items may be tried on as you would in a shop. We kindly ask that garments are returned in their original condition, with tags and packaging where possible.

Items showing signs of wear, washing or damage beyond reasonable inspection may be subject to a deduction from the refund.

Non-Returnable Items

For hygiene reasons, certain sealed items that are unsuitable for return for health or hygiene reasons cannot be returned once their hygiene seal has been broken.

This does not affect your rights if an item is faulty.

How to Return an Item

Email enquiries@luckysecretlondon.com within 14 days of receiving your order.

Please include your order number and the item you wish to return. Our team will provide the return address and instructions.

You do not need to give a reason for cancelling an eligible order.

Refunds

Refunds will be made to your original payment method.

For eligible cancellations of an entire order, the original standard delivery charge will also be refunded.

Refunds will be processed within 14 days of receiving the returned item or evidence that it has been sent back, whichever is earlier.

Exchanges

Size exchanges are available subject to stock availability.

Please contact us before returning your item to arrange an exchange.

If your preferred size is unavailable, we can arrange a refund where applicable.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at enquiries@luckysecretlondon.com.

We will arrange an appropriate resolution and cover reasonable return postage costs where required.

Return Postage

Customers are responsible for return postage costs for change-of-mind returns, including items that do not fit or are no longer wanted.

If an item is faulty, damaged or incorrect, Lucky Secret London will cover reasonable return postage costs where required by law.

We recommend using a tracked delivery service and keeping proof of postage.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

For any questions, please contact enquiries@luckysecretlondon.com.

Thank you for shopping with Lucky Secret London.