Privacy Notice
Privacy & Cookie Notice – Lucky Secret
At Lucky Secret, we take your privacy seriously. This Privacy & Cookie Notice explains how we collect, use, store, and protect your personal data in accordance with UK GDPR and Data Protection laws.
1. Data Controller
Lucky Secret London is the data controller for your personal information.
Contact: enquiries@luckysecretlondon.com
2. Personal Data We Collect
We collect the following personal data:
Account & Order Information: Name, email, phone number, billing & shipping address, payment details
Communications: Customer service queries, emails, and marketing preferences
Website Usage: IP address, browser type, device information, and site activity
Cookies & Tracking Data: For analytics, personalization, and marketing purposes
3. How We Use Your Data
We use your personal data to:
Process and deliver your orders
Respond to enquiries and provide customer support
Manage your account and update you about your order
Send marketing communications (if you have consented)
Improve our website, products, and services
Comply with legal obligations
4. Legal Basis for Processing
We process your data based on:
Contractual necessity: To fulfill orders and services you request
Consent: For marketing communications and cookies
Legal obligations: Accounting, taxes, and regulatory requirements
Legitimate interests: Website analytics, fraud prevention, and improving our services
5. Sharing Your Data
We do not sell your personal data. We may share it with:
Delivery & payment providers: To process and deliver your orders
IT & cloud service providers: To host and maintain our systems
Marketing partners: Only if you have opted-in for marketing communications
Legal authorities: If required by law or to protect our rights
All partners are contractually obliged to protect your data.
6. Cookies & Tracking
We use cookies and similar technologies for:
Essential website functionality (e.g., shopping cart)
Analytics & performance tracking (Google Analytics, etc.)
Marketing & advertising
You can manage cookies through your browser settings or via the cookie consent banner. Disabling cookies may affect website functionality.
7. Your GDPR Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data (“Right to be forgotten”)
Object to or restrict processing
Withdraw consent at any time
Receive your data in a portable format
To exercise your rights, contact us at enquiries@luckysecretlondon.com.
8. Data Retention
We keep your personal data only as long as necessary for the purposes above or to comply with legal obligations.
9. Data Security
We implement strict technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
10. Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect data from children.
11. Marketing Communications
You can opt-in to receive marketing emails. You may unsubscribe at any time using the link in any email or by contacting us.
12. Changes to this Privacy Notice
We may update this notice from time to time. The latest version will always be available on our website with a revision date.
13. Contact Us
If you have any questions, complaints, or requests regarding your personal data:
Email: enquiries@luckysecretlondon.com
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been mishandled.